Terms of service
Effective date: 26 August 2026
Welcome to The Sanity Safe.
These Terms & Conditions explain the terms that apply when you visit our website, purchase one of our digital products, or use our resources.
By accessing our website or purchasing a product from The Sanity Safe, you agree to these Terms & Conditions.
If you have any questions about these terms, please contact us at thesanitysafe@gmail.com
1. About The Sanity Safe
The Sanity Safe provides practical digital resources designed to help families simplify household organisation, reduce mental load and create more sustainable family systems.
Our resources are designed to provide general information, education and practical tools. They are not intended to provide medical, psychological, therapeutic, financial or other professional advice.
2. Our Digital Products
Our products are digital products unless otherwise stated.
When you purchase a digital product from The Sanity Safe, you receive a personal, non-exclusive, non-transferable licence to access and use that product for your own personal, non-commercial use.
No physical product will be shipped.
We aim to provide access to your purchase promptly after your payment has been successfully processed.
3. Personal Use & Sharing
Our digital products are intended for your personal use.
You may download, save and print the resources for your own personal use.
You must not:
- Resell or redistribute our products
- Share your purchased files with other people
- Upload our products to websites, file-sharing platforms or social media
- Reproduce or republish our content commercially
- Use our content to create or sell a competing product
- Claim our content as your own
- Remove copyright, branding or other ownership information from our products
If someone you know would benefit from a resource, please direct them to The Sanity Safe so they can purchase their own copy.
4. Intellectual Property
All content created and published by The Sanity Safe is owned by or licensed to The Sanity Safe and is protected by applicable intellectual property laws.
This includes our digital guides, worksheets, templates, scripts, written content, graphics, illustrations, logos, branding, designs and website content.
Purchasing a product does not transfer ownership of this intellectual property to you.
Your purchase gives you permission to use the product for your own personal purposes in accordance with these Terms & Conditions.
5. Pricing & Payment
All prices are displayed in Australian dollars unless otherwise stated.
We reserve the right to change our prices or discontinue products at any time. Any price change will not affect an order that has already been completed.
Payment must be successfully received before access to a digital product is provided.
Payments are processed through our third-party payment provider. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.
6. Our 14-Day Refund Policy
We want you to feel confident when purchasing from The Sanity Safe.
That's why we offer a 14-day refund period on eligible digital product purchases made directly through The Sanity Safe.
How the 14-day period works
You may request a refund within 14 days of the date of your purchase.
If you decide that the product isn't right for you, simply contact us at thesanitysafe@gmail.com within the 14-day period.
Please include:
- Your name
- The email address used for your purchase
- Your order number, if available
- A brief indication that you would like to request a refund
Once your request has been received, we'll review it and, where the request is eligible under this policy, process the refund back to your original payment method.
Digital products
Because our products are delivered digitally, we ask that you don't share, redistribute or reproduce the product after requesting a refund.
If you have experienced a technical issue accessing your purchase, please contact us first so we can help resolve the issue.
Your consumer rights
Our 14-day refund policy is offered in addition to your rights under the Australian Consumer Law.
Nothing in these Terms & Conditions, or our Refund Policy, excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
7. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify your rights under the Australian Consumer Law or other applicable Australian legislation.
Where the law gives you rights or remedies that cannot legally be excluded, those rights continue to apply.
8. Your Individual Results
Our resources are designed to provide practical ideas, tools and strategies that may help you create more manageable family systems.
However, every family, household and situation is different.
We cannot guarantee a particular result or outcome from using our products.
The examples, exercises and suggestions contained within our resources are intended to be adapted to your own circumstances.
9. Not Professional Advice
The Sanity Safe is not a medical, psychological, counselling or therapeutic service.
Our products are not intended to diagnose, treat, prevent or cure any medical or mental health condition.
If you require medical, psychological, therapeutic or other professional support, you should seek advice from an appropriately qualified professional.
10. Website Information
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, we do not guarantee that all website content will always be complete, accurate or current.
We may update, change or remove website content, products, pricing or features from time to time.
11. Third-Party Services
Our website may use third-party services to process payments, deliver digital products, provide email services, analyse website activity and support other website functions.
These third-party providers may have their own terms and privacy policies.
We are not responsible for the policies, availability or operation of third-party services that we do not control.
12. Website Use
You agree to use our website lawfully and in a way that does not interfere with its security, operation or availability.
You must not attempt to gain unauthorised access to our website, accounts, systems or digital products.
You must not use our website or products for unlawful purposes or in a way that infringes the rights of The Sanity Safe or another person.
13. Limitation of Liability
To the maximum extent permitted by law, The Sanity Safe will not be liable for loss or damage arising from your use of our website or products where that loss or damage results from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including any rights you may have under the Australian Consumer Law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
When we make changes, we will update the effective date at the top of this page.
The updated Terms & Conditions will apply from the date they are published on our website.
15. Contact Us
If you have any questions about these Terms & Conditions, your purchase or our digital products, please contact us:
The Sanity Safe
Email: thesanitysafe@gmail.com
Website: www.thesanitysafe.shop
We're here to help and will do our best to respond to enquiries as soon as reasonably possible.
A note from The Sanity Safe
We created The Sanity Safe because family life can be incredibly demanding, and we believe practical tools should make things feel easier — not add another complicated thing to your list.
We want you to know exactly what you're purchasing, feel comfortable giving our resources a try, and know that there's a real person behind the brand if you need help.